Secure Ordering:
All online transactions at the
ChromeAuto.com
web site are handled by Yahoo &
Verisign.
Special Orders:
If you don't find an item on the web site, please
send email to us at
info@chromeauto.com.
If we don't stock it, we'll be glad to special order it for you.
Payment Information:
ChromeAuto.com accepts all
major credit cards for web purchases. (American Express, Discover,
MasterCard, and Visa)
IMPORTANT: Unconfirmed Orders:
Often, we have to contact a customer in order to confirm
acceptance of shipping charges, resolve a problem with verification of
credit card information, or clarify some other billing or address issue.
Please be advised that while we will always do our utmost to reach you by
phone & e-mail, we simply cannot maintain orders in an unconfirmed state
indefinitely. If we cannot contact you within 5 business days of receipt of
your order, the order will be canceled, so please be sure to provide us with
contact information that will enable us to reach you expediently should the
need arise.
Shipping Charges:
*For a limited time, receive
free ground shipping on any orders over $125.. Offer excludes enhanced
shipping options, such as next-day or second-day air. Offer limited to
in-stock items. Delivery area is limited on special delivery and oversize
products. Please verify that your shipping address falls within our special
delivery area. We reserves the right to end or change this offer at any
time..
Shipping & Delivery Information:
ChromeAuto.com offers convenient shipping
method for delivery within the continental United States. The cost of
shipping your order depends upon the total dollar amount of the order.
During the checkout process, you will have the opportunity to view the
actual shipping charge for your order. Oversized packages,
special-order products, shipments to Alaska, Hawaii, US Territories, Canada
and Military Bases may cost additional. You will be informed via e-mail
before your order is shipped if there are any additional costs. Sorry, but
we cannot ship to PO Boxes. No charges will be made to your credit card
until the product has been shipped.
Orders received by 11:00am EST will generally be processed the same day
(assuming we have no difficulty validating the billing or shipping
information); orders received after 11:00am EST will not be processed until
the next business day. Please note, orders received after 11:00am EST on
Friday or the day before a holiday will not be processed until Monday
morning or the first business day after the holiday.
UPS Ground - 3-6 business days from date of shipment.
Please keep in mind that the your actual shipping cost will depend upon
the total dollar amount of your order. Also note that UPS Ground shipping is
not available for deliveries to Alaska, Hawaii, & Puerto Rico. You must
select a UPS 2-day shipping method for delivery to these areas.
TAX: Items shipped to New York sate residences, will have 8.25% sales
tax added to the order total.
Return Policy:
Should it be necessary to return an item, you may return it for refund or
exchange, excluding any shipping charges, within a period of 14 days.
Returned merchandise is subject to a minimum 15%
restocking fee. All special
orders or orders for large quantity discount items are not returnable and
non-refundable. No exceptions.
To return any items you must email us for prior approval and to obtain a
Return Authorization Number. All merchandise purchased from
ChromeAuto.com is sold in its original
factory packaging, some warranties may vary, with all contents as supplied
to us by the manufacturer. Items can be returned only if in original
packaging, same new condition as sold with literature/instructions and blank
warranty cards. Place the manufacturer's box into a shipping box. Please do
not put any stickers or labels on the original manufacturer's packaging.
Please ship the items back to us prepaid. For your protection, make sure to
insure the package.
ChromeAuto.com cannot
be responsible for lost or damaged packages or the cost of shipping &
handling back to us.
NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN
AUTHORIZATION NUMBER! No
Refunds or Exchanges will be made After 14 Days.
Returns typically take 5-7 business days to process, and credits should be
posted within 14 days of receipt. Please note that we are not responsible
for returns lost by the shipping company.
